ما هو السلوك المتبع؟ ارجو الافادة!!

[أمل شحادة]

تحية طيبة وبعد،
أتوجه إلى جميع المترجمين بطلب مساعدة، لقد توجهت صديقة ألمانية لي بأسئلة حول العادات والتقاليد المتبعة في بعض الدول العربية خلال لقاءات عمل وطريقة التصرف المناسبة، فهي ستقوم بإلقاء محاضرة أمام نساء أعمال ستقمن بزيارة مجموعة من الدول العربية لإنشاء علاقات عمل. لقد أجبت صديقتي على بعض الأسئلة وذلك بناء على ما هو متبع لدينا كفلسطينيين ولكن لم استطع توفير معلومات كافية حول الدول المعنية:
لبنان
المغرب
سوريا
مصر
سأكون شاكرة لكم إن أمكنكم الإجابة على الأسئلة التالية يمكنكم مراسلتي على البريد الالكتروني cthamal@yahoo.com

Please write legible! Thank you in advance for your efforts. 

The purpose of this questionnaire is to improve intercultural communication & understanding in our global world, to avoid misunderstandings and to fight against any kind of prejudices.

Your Country:

1) Addressing of other (unknown) people:
 By surname/ first name/ title / or?............................................... ..................
 -his/her partner/ spouse …………………………………………………………
 Are there different forms of “you" (like in German, French, Italian, etc.)?.....
………………………………………………………….………………………………
 Do you shake hands or how do you greet? …………………………………
…….……………………………………………………………………………………
 Remarks:…………………………………………………………………………..
…………………………………………………………………………………………

2) Body language / facial expressions:
 How much space/distance do you keep when talking/interacting? …………….
………………………………………………………………………………………………
 When sitting, what is the best/worst leg position (crossed, side-by-side or)? …
………………………………………………………………………………………………
 Bad hand movements: (right/left hand?) …………………………………………
………………………………………………………………………………………………
 Bad facial expressions (eyebrows, finger to eye, or)……………………….........
………………………………………………………………………………………………
 Remarks:……………………………………………………………………………
…………………………………………………………………………………………

3) Conversation:allowed topics: / taboo topics:
 Age: ……………………………………………………………………………………
 Health: …………………………………………………………………………………
 Income: ………………………………………………………………………………
 Business turnover: …………………………………………………………………
 Family relations: ……………………………………………………………………
 Home (rented/owned): ………………………………………………………………
 Prices of possessions: ………………………………………………………………
 Children: ………………………………………………………………………………
 Private/intimate life: ………………………………………………………………….
 Hobbies: ………………………………………………………………………………
 Religion: ……………………………………………………………………………….
 Political opinions (own country, guest country, head of state): …………………
………………………………………………………………………………………………
 Other (please specify): ………………………………………………………………
………………………………………………………………………………………………
 Remarks:……………………………………………………………………………
…………………………………………………………………………………………

4) Communication:
 E-mail (widely in use, reaction time): ………………………………………………
………………………………………………………………………………………………
 Fax (reaction time) …………………………………………………………………
………………………………………………………………………………………………
 Phone (handling of phone calls at meetings, private calls, calls beyond office hours, at holidays)………………….................................. ...................................
………………………………………………………………………………………………
 Mobile phone *handling of calls during meetings):………………………………
 sms (reaction time, writing of messages during meetings) ...............................
………………………………………………………………………………………………
 Remarks:……………………………………………………………………………
…………………………………………………………………………………………

5) Punctuality:
 How much of “waiting time” is acceptable? ……………………………………….
 - for a business meeting (at the company) ………………………………………
 - for a business meeting (a meal) …………………………………………………
 Other (please specify): ………………………………………………………………
 Remarks:……………………………………………………………………………
…………………………………………………………………………………………

6) Clothing (man/woman):
 To a business meeting ……………………………………………………………
 To a business lunch ………………………………………………………………..
 To a business dinner ………………………………………………………………
 To an informal meeting (in restaurant / private home) …………………………
 ………………………………………………………………………………………….
 What about headscarfs (foreign women) a must, recommended? …………….
 What about shoes? Do you take them off when entering a private home? ……
………………………………………………………………………………………………
 Other place and event (pls. specify) ……………………………………………….
………………………………………………………………………………………………
 Remarks:………………………………………………………………………………
……………………………………………………………………………………….....

7) Do’s and don’ts
 At the (eating) table : ……………………………………………………………
 …................................................. .................................................. ................
 Outdoors: ……………………………………………………………………………
 At your business partner’s
 -company: …………………………………………………………………………….
 Home: …………………………………………………………………………………
 Body language, movements, gestures: ……………………………………………
………………………………………………………………………………………………
Difference in doing things with right or left hand? …………………………………….
 While sightseeing, visiting holy sites: ………………………………………………
………………………………………………………………………………………………
 Remarks:……………………………………………………………………………
…………………………………………………………………………………………

8) Gifts for business partner and/or his partner/spouse
 Flowers (which and how many, what flowers are ”forbidden"/bad meaning?)…
………………………………………………………………………………………………
 Chocolates…………………………………………………………………………….
 Drinks of all kinds :……………………………………………………………………
 Other (pls. specify) …………………………………………………………………
 What would you recommend as a good present in your country? ……………
………………………………………………………………………………………………
 Remarks:……………………………………………………………………………
…………………………………………………………………………………………

9) Eating (in restaurant and in private home)
 In restaurant
Who orders the meal? …………………………………………………………………
Who pays? ………………………………………………………………………………
 When served, when do you start eating? ………………………………………….
 If you dislike something? ……………………………………………………………
 If you are keeping a special diet (diabetes, for religious reasons, etc.) who and when do you tell if at all?.............................................. ...............................
…………………………………………………………………………………………….
 Adding spices (salt, pepper, etc.) …………………………………………………
 Smoking:……………………………………………………………………………….
 Drinking:……………………………………………………………………………….
 Coffee/ tea customs (sweetness, after meal, special meaning? etc.) ........……
………………………………………………………………………………………………
………………………………………………………………………………………………
 Remarks:……………………………………………………………………………
…………………………………………………………………………………………

10) Tipping (how much in % at least/minimum)
 In Restaurants ………………………………………………………………………
 Taxis: ………………………………………………………………………………….
 Travel guide: ………………………………………………………………………….
 Elsewhere (pls. specify) ……………………………………………………………
 Remarks:……………………………………………………………………………
…………………………………………………………………………………………

Kindly indicate, if there is anything you would like a foreigner to pay attention to, to consider when visiting your country. Also if it refers to topics not mentined in this form. Any advice shall be highly appreciated.

…………………………………………………………………………………………….....
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Thank you very much for your kind cooperation!

مع جزيل الشكر
أمل شحادة
حيفا